With the check for the last payment of my bathroom renovation project enclosed, I wanted to take this opportunity to tell you that you that working with your design and construction teams far exceeded my expectations. Chuck, Ana, Ryan, David and Manny were a pleasure to work with on this project and they represent your firm and their professions well.
With this being my first home renovation project, I already had some reservations about it. And, hearing the experiences of friends and colleagues with similar projects only multiplied my misgivings. In hindsight, I can say the smartest step I made in this project was to walk into your showroom in December and start working with your team. Each of them entered my project when I was about to start the construction phase and a number of decisions had yet to be made. Each of them stepped in and their work maintained the continuity we were trying to recapture. They all provided a degree of professional and polished insight, experience, expertise, and advice that was truly unexpected and gave me the reassurance I needed to move forward with my project. I truly believe that their efforts to truly understand client’s needs beyond blueprints and schedules makes your firm standout as unique. The results of their efforts are very impressive and I’ve received compliments for the redesign and reconstruction. Indeed, I would recommend your team without hesitation.
I am hopeful that sometime this spring, I can start planning a kitchen renovation project with your team. Please convey to everyone my appreciation for all of the help to me and my good wishes for a superb year ahead.